1. Course Overview

• Welcome
• Assumed Skills & Knowledge Assessment Requirements
• Assessment Methods
• Assessment Duration & Ratio Assessment Schedule
• Learning Outcomes

2. Introduction to Stakeholder Management

• Project
• Project Outcomes
• Project Stakeholders
• Project Stakeholders
• Why manage stakeholders?
• How to manage stakeholders?

3. Identify Stakeholders and Understand their Expectations & Requirements
Preparation for Stakeholder Identification

• Identify Stakeholders
• Collect Stakeholders’ Expectations/Requirements
• Prepare for Elicitation
• Elicitation Activity
• Document Elicitation Results
• Confirm Elicitation Results
• Organize Stakeholders Expectation/Requirements
• Analyze Stakeholders
• Classify Stakeholders
• Create/update stakeholder register

4. Facilitate Alignment of Stakeholders’ and Project Team’s Expectation

• Preparation for Stakeholder Management Planning
• Review Commitment Level of Stakeholders
• Planning Stakeholder Management by consulting experts
• Engagement Assessment Matrix
• Close Commitment Level Gaps
• Create/Update Stakeholder Management Plan
• Distribution and Dissemination of Stakeholder Management Plan

5. Engage and Build Relationships with Stakeholders

• Preparation for Engagement
• Engage Stakeholders
• Communication-related considerations for managing stakeholder engagement
• Interpersonal Skills
• Management Skills
• Methods to adapt and apply as negotiation techniques
• Engagement with Peer Stakeholders
• Review Stakeholders Engagement Result & Follow-up actions
• Preparation for Control Stakeholder Engagement
• Control Engagement with the use of Information Management Systems
• Control Engagement by consulting experts
• Decide control actions in meetings
• Review result of Control Stakeholder Engagement